Folks are used to getting immediate answers-thanks to texting,social media, even Google-you immediately get the reply! Email can take much longer. You can craft your message. Some companies demand their customer service employees reply at the most-two hours later, but, the sooner, the better…
Here are 3 tips to better email communication:
1.Be clear, concise, use spellcheck and have a colleague read it-only 7% of communication is written, easy to misunderstand
2. Have a definite call to action-what is the next step? Email you back, call or some other action on their part
3. Try to have the last word-“thanks for replying so promptly”, “Looking forward to working with you, too”
Promptly responding, not playing phone or email tag and clear next steps make this communication most effective.